Our team of experts work alongside your business as an extension of your team. Every solution implemented is tailored to meet your unique business requirements. We’ll ensure that your staff are ready to embrace any changes that we make and have full understanding of how the technology works to maintain the best possible results. As well as training, our engineers and customer care team are on hand should you ever need them.
We guarantee a fast response to an emergency call. The average onsite response time nationwide is 120 minutes with considerably faster responses in city centre locations. We operate an engineer-to-machine ratio of approximately 1:111, with the industry average being closer to 1:350.
Our help desk is based at our Head Office in London. All departments within the business have regular face-to-face communication with the help desk to ensure that any issues are dealt with quickly and effectively.
Our Account Management team produce regular management information reports for clients. These reports include a comprehensive asset register and visibility of key performance indicators such as preventative maintenance schedules and emergency call response times.
We are proud of our CSR and environmental credentials. Electrical waste is disposed of in an environmentally friendly manner in line with the WEEE guidelines set out by the EU and we also have a process in place to help our clients dispose of consumables such as waste toner and cartridges.